Privacy Policy

Privacy Policy

Last updated: 30 June 2026

At Finest Coffee & Tea, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law when you visit www.finestcoffeeandtea.co.uk or place an order with us.

Who We Are

Finest Coffee & Tea is a trading name of Milestone eCommerce Ltd, a UK-based retailer specialising in freshly roasted coffee, premium teas and coffee accessories.

For the purposes of UK data protection legislation, we are the data controller of your personal information.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email:sales@finestcoffee.co.uk

Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide

• Name
• Billing and delivery address
• Email address
• Telephone number
• Account details (if you create an account)
• Order history and purchase information

Payment information

Payments are processed securely by trusted third-party payment providers, such as Stripe and PayPal. We never store your full payment card details.

Technical information

When you visit our website, we may automatically collect information including your IP address, browser type, device type, pages viewed, time spent on the website and cookie data.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Send order confirmations and delivery updates.
• Improve our website and customer experience.
• Prevent fraud and protect our business.
• Comply with legal and accounting obligations.
• Send marketing emails where you have chosen to receive them.

We process your personal information under the lawful bases of contract, legitimate interests, legal obligation and, where applicable, your consent.

Order Fulfilment

To prepare and deliver your order, we share the necessary information, such as your name and delivery address, with our trusted roasting, packing and delivery partners.

These companies process your information only for the purpose of fulfilling your order and are required to keep your data secure.

Marketing

If you subscribe to our newsletter or choose to receive marketing communications, we may occasionally send you information about new products, offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We never sell your personal information to third parties.

Cookies

Our website uses cookies to:

• Enable essential website functions.
• Remember items in your shopping basket.
• Improve website performance.
• Analyse visitor behaviour.
• Measure the effectiveness of marketing campaigns.

You can manage cookies through your browser settings. Further information is available in our Cookie Policy.

How Long We Keep Your Data

We only keep your personal information for as long as necessary.

This will usually be:

• For the duration of your customer relationship with us.
• For up to six years where required for accounting and tax purposes.
• Until you withdraw your consent for marketing communications.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request that your data is deleted where applicable.
• Restrict or object to certain processing.
• Request a copy of your data in a portable format.
• Withdraw your consent to marketing at any time.

To exercise any of these rights, please email sales@finestcoffee.co.uk.

If you remain unhappy with how your information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your information, including secure hosting, SSL encryption, trusted payment providers and restricted access to personal data.

Although we take security seriously, no online system can be guaranteed to be completely secure.

International Transfers

Where any of our trusted service providers process data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the date it was last updated.