Freshly Roasted Coffee & Tea Returns (Perishable Goods)

Returns Policy

At Finest Coffee & Tea, we specialise in freshly roasted coffee beans, ground-to-order coffee and premium loose leaf teas. As our products are food items and many are prepared to order, our returns policy reflects UK consumer law relating to perishable and customised goods.

Under the Consumer Contracts Regulations 2013, the statutory right to cancel does not apply to:

• Perishable goods
• Goods made to a customer’s specification
• Sealed goods that have been opened after delivery and are unsuitable for return for health or hygiene reasons

Unopened Tea & Coffee

If your tea or coffee remains unopened, unused and in its original sealed packaging, we are happy to offer an exchange.

The customer is responsible for:

• The cost of returning the item to us.
• The postage cost of sending the replacement item.

For food safety reasons, we cannot accept returns or exchanges once tea or coffee has been opened, unless the product is faulty, damaged in transit or we have supplied the wrong item.

Please note that we cannot offer refunds or exchanges based on personal taste or flavour preference.

Damaged in Transit

We take great care when packaging every order. If your order arrives damaged, please:

• Take clear photographs of the outer packaging and the damaged product.
• Email the photographs to sales@finestcoffee.co.uk as soon as possible, and ideally within 48 hours of delivery.
• Include your order number.

This allows us to investigate the issue quickly and make a claim with our delivery partner where appropriate.

Once your claim has been reviewed, we will arrange either:

• A replacement product, or
• A full refund, including any applicable delivery charges.

Incorrect or Faulty Items

If you receive the wrong product or believe an item is faulty, please contact us as soon as possible, and ideally within 48 hours of delivery.

Please include your order number and photographs where appropriate.

We will arrange a replacement or refund as quickly as possible.

Order Cancellations & Amendments

As our coffee is freshly roasted and prepared shortly after your order is placed, we begin processing orders quickly.

Orders can only be cancelled or amended before production has started.

Once roasting, grinding, blending or packing has begun, we are unable to cancel the order.

If you need to make a change, please contact us as soon as possible and we will do our best to help.

Non-Food Accessories

If you purchase coffee brewing equipment, accessories or merchandise, you may return unused items within 14 days of delivery, provided they are:

• Unused
• In their original packaging
• In a resaleable condition

Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Refund Processing

Approved refunds will normally be processed within 5–7 working days and returned to your original payment method.

Our Quality Guarantee

At Finest Coffee & Tea, we’re passionate about supplying exceptional freshly roasted coffee and premium teas throughout the UK.

If something isn’t right with your order, please get in touch. We value every customer and will always do our best to resolve genuine issues fairly, promptly and professionally.